Last updated: 5 November 2026
We want you to love every Susi Uniques piece. Because jewellery is a personal item, we accept returns only in the cases below.
Eligible returns
- The item arrived damaged or broken.
- You received the wrong item.
- An item was missing from your order.
How to request a return
- Contact us within 48 hours of delivery.
- Share your order number, photos of the item and a clear unboxing video recorded without cuts.
- Once approved, we will arrange a replacement or refund.
Items we cannot accept
- Items returned without prior approval.
- Items that have been worn, damaged after delivery or are missing original packaging.
- Requests raised more than 48 hours after delivery.
Refunds
Approved refunds are processed within 5–7 business days. Prepaid orders are refunded to the original payment method. For Cash on Delivery orders, we refund to the bank account or UPI ID you share with us.
Cancellations
You can cancel an order before it is dispatched by contacting us. Orders that have already shipped cannot be cancelled.